Introduction
Welcome to Hynto ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the application.
Information We Collect
Personal Information You Provide
We collect personal information that you voluntarily provide to us when you:
- Create an account: Email address, name, and authentication credentials
- Complete your profile: Profile photo, preferences, and travel interests
- Use the application: Travel itineraries, saved locations, and user-generated content
Information Automatically Collected
When you use Hynto, we may automatically collect certain information about your device and usage:
With Your Explicit Consent:
- Performance Metrics: App load times, screen render times, and OCR processing performance
- Usage Analytics: Feature usage patterns, navigation flows, and interaction data
- Error Reports: Crash logs and error diagnostics
- Device Information: Device model, operating system version, and app version
- Location Data (optional): Approximate location (city/region level) and precise location (GPS coordinates) — only if you explicitly enable this option
Note: All analytics and performance monitoring is opt-in only. By default, we do not collect any analytics data. You will be asked to provide explicit consent when you first use the app, and you can change your preferences at any time.
How We Use Your Information
Core App Functionality
- Provide, operate, and maintain the Hynto application
- Manage your account and provide customer support
- Process your requests and transactions
- Send you technical notices and support messages
Analytics and Improvements (Only with Your Consent)
- Performance Monitoring: Identify and fix performance issues, optimize app speed
- Error Tracking: Diagnose and resolve bugs and technical problems
- Feature Development: Understand which features are most valuable to improve user experience
- Usage Analysis: Analyze how users interact with the app to make informed product decisions
Communications
- Send you updates about the app, new features, and important changes
- Respond to your comments, questions, and requests
How We Share Your Information
We do NOT sell, trade, or rent your personal information to third parties.
We may share your information only in the following limited circumstances:
- Service Providers: With trusted third-party service providers who assist us in operating the app (e.g., Supabase for backend services, cloud storage providers)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets (you will be notified)
- With Your Consent: When you explicitly authorize us to share your information
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy.
Analytics Data Retention:
- Performance metrics: 90 days (automatically deleted)
- Error reports: 90 days (automatically deleted)
- Usage analytics: 90 days (automatically deleted)
Account Data:
- Your account information is retained until you delete your account
- After account deletion, your personal data is removed within 30 days
Your Privacy Rights (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights:
- Right to Access: Request a copy of the personal information we hold about you
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information
- Right to Restrict Processing: Request limitation on how we use your information
- Right to Data Portability: Request a copy of your data in a machine-readable format
- Right to Object: Object to our processing of your personal information
- Right to Withdraw Consent: Withdraw your consent for analytics at any time in Settings
How to Exercise Your GDPR Rights
To exercise any of these rights, please email us at privacy@hynto.app with your request. Include the email address associated with your Hynto account. We will respond to your request within 30 days.
Self-service data export and account deletion will be available in a future update. For now, all GDPR requests must be submitted by email.
Children's Privacy
Hynto is not intended for children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will delete it.
Data Security
We implement appropriate technical and organizational security measures to protect your information:
- Encryption: All data transmitted between the app and our servers is encrypted using TLS/SSL
- Authentication: Secure authentication using industry-standard protocols
- Access Controls: Limited access to personal data on a need-to-know basis
- Regular Audits: Periodic security assessments and updates
California Privacy Rights (CCPA)
If you are a California resident, you have additional rights under the CCPA:
- Right to Know: What personal information we collect and how we use it
- Right to Delete: Request deletion of your personal information
- Right to Opt-Out: Opt out of the sale of personal information (note: we do not sell your information)
- Right to Non-Discrimination: We will not discriminate against you for exercising your rights
Changes to This Privacy Policy
We may update this privacy policy from time to time. We will update the "Last Updated" date and notify you of material changes via the app or email.
Contact Us
If you have questions about this privacy policy, please contact us:
Email: privacy@hynto.app
Address: Hynto Ltd, London, United Kingdom
For data protection inquiries (GDPR), contact our Data Protection Officer at: dpo@hynto.app